If you would consider leaving a review on a car rental website to warn future customers about the unreasonable wait times and poor customer service you encountered during a recent vacation, then you recognize the power of a customer’s voice. Across industries, companies have more competition and less product differentiation than ever before—resulting in greater willingness from consumers to try new brands, new services, and new products when they feel their expectations are not being met.
A VOC program ensures that this customer sentiment is analyzed, reported on, accessed and/or delivered to the right groups at the right time, to make the improvements that will increase customer loyalty and revenue over time.
TTEC Digital is a full-service Customer Experience consulting and solution provider focused on helping organizations create better experiences for their customers. With an unparalleled breadth of knowledge and experience, and partnerships with leading technology vendors, TTEC Digital is uniquely suited to address any CX challenge. Visit https://ttecdigital.com/ to learn more or connect with us on social: